Why a completed AI Video Interview may still show In Progress

If a candidate has completed their AI Video Interview but you still see In Progress, this usually does not mean the candidate abandoned the interview or that you need to re-invite them immediately.

In most cases, this means:

• the candidate finished the interview successfully
• the recording/completion data was saved
• the evaluation or scoring step is still processing
• the dashboard has not updated to the final evaluated state yet

What this means

A temporary In Progress status after completion is usually a processing delay, not a candidate-side failure.

So before taking action, give the system a little time to finish evaluation.

What you should do

1. Wait a few minutes.
2. Refresh the page.
3. Check whether the status has updated.
4. Avoid re-inviting the candidate unless you are sure the interview was not completed.

When you should contact support

Please contact support if:

• the interview still shows In Progress after a reasonable wait
• you can confirm the candidate completed the interview
• you want us to verify whether scoring is stuck

When contacting support, please include:

• candidate name
• role/job title
• organization name
• approximate interview completion time

Best practice

Do not re-invite the candidate immediately after seeing In Progress. Re-inviting too early can confuse the candidate and create duplicate interview attempts.