How candidate invites and reminders work in Goodfit

Candidate communication in Goodfit can happen through different channels depending on the workflow you are using.

These may include:

• email
• WhatsApp
• phone interview flows

Because of that, invite and reminder behaviour can look confusing at first.

Important: invites and reminders are not always the same problem

If a candidate says they did not receive a reminder, it does not always mean the original invite failed.

Likewise, if a candidate was contacted unexpectedly, it does not always mean the system sent something by mistake. They may still have been part of an active invite or reminder flow.

Common reasons a candidate did not receive a message

A candidate may miss an invite or reminder because:

• the wrong email or phone number was saved
• the expected communication channel was not enabled for that flow
• the original invite path and the reminder path used different channels
• the candidate expected WhatsApp, but the message was sent by email instead
• the candidate expected a reminder, but the original invite itself was incomplete

Common reasons a candidate received a message unexpectedly

A candidate may still receive a message if:

• they were included in a bulk invite
• they were part of an automated reminder cycle
• their application was still in an active stage that allows follow-up communication

Before re-sending an invite

Please check:

1. Was the invite actually triggered?
2. Is the email or phone number correct?
3. Which channel was expected: email, WhatsApp, or phone?
4. Is that channel enabled for the workflow being used?

This helps avoid duplicate communication and candidate confusion.

When to contact support

If you want us to verify a specific case, please share:

• candidate email and/or phone number
• role/job title
• organization name
• approximate date/time the invite or reminder should have been sent