How candidate invites and reminders work in Goodfit
Goodfit can contact candidates through email, WhatsApp, or phone workflows depending on your setup. If a reminder is missing or a candidate was contacted unexpectedly, this guide explains the most common reasons.
Candidate communication in Goodfit can happen through different channels depending on the workflow you are using.
These may include:
- phone interview flows
Because of that, invite and reminder behaviour can look confusing at first.
Important: invites and reminders are not always the same problem
If a candidate says they did not receive a reminder, it does not always mean the original invite failed.
Likewise, if a candidate was contacted unexpectedly, it does not always mean the system sent something by mistake. They may still have been part of an active invite or reminder flow.
Common reasons a candidate did not receive a message
A candidate may miss an invite or reminder because:
- the wrong email or phone number was saved
- the expected communication channel was not enabled for that flow
- the original invite path and the reminder path used different channels
- the candidate expected WhatsApp, but the message was sent by email instead
- the candidate expected a reminder, but the original invite itself was incomplete
Common reasons a candidate received a message unexpectedly
A candidate may still receive a message if:
- they were included in a bulk invite
- they were part of an automated reminder cycle
- their application was still in an active stage that allows follow-up communication
Before re-sending an invite
Please check:
- Was the invite actually triggered?
- Is the email or phone number correct?
- Which channel was expected: email, WhatsApp, or phone?
- Is that channel enabled for the workflow being used?
This helps avoid duplicate communication and candidate confusion.
When to contact support
If you want us to verify a specific case, please share:
- candidate email and/or phone number
- role/job title
- organization name
- approximate date/time the invite or reminder should have been sent
Why a completed voice interview may still show In Progress
Sometimes a candidate has already finished their voice interview, but the dashboard still shows In Progress. In most cases, the interview is complete and the evaluation is still catching up.
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