Phone Interviews: how to set up and use Goodfit’s AI Phone Interview
Learn how to create an AI Phone Interview in Goodfit, set call timings, and invite candidates for phone-based screening.
Phone Interviews: how to set up and use Goodfit’s AI Phone Interview
Goodfit’s AI Phone Interview lets you screen candidates over a phone call instead of sending them to a web interview link. This is useful when you want a lower-friction interview flow for candidates who are more likely to answer calls than complete a browser-based interview.
What a Phone Interview does
When you create an AI Phone Interview, Goodfit calls the candidate and runs the interview by phone.
You can configure:
- the interview title and script
- the languages the bot can speak
- the interviewer voice
- the days and time window when calls are allowed
- retry behavior if a candidate does not answer
- an optional WhatsApp confirmation before the call
Before you start
Make sure you have:
1. a job created in Goodfit
2. a voice interview stage in your hiring flow
3. the candidate’s phone number saved correctly
How to create a Phone Interview
1. Go to Assessments in your Goodfit dashboard.
2. Create a new Voice Assessment.
3. Select AI Phone Interview as the mode.
4. Add your interview title.
5. Add or edit:
- Intro message
- Closing remarks
- interview questions
- evaluation criteria
6. Choose the bot languages.
7. Choose the interviewer voice.
8. Save the assessment.
How to configure Phone Settings
When you choose AI Phone Interview, you’ll see a Phone settings section.
1) WhatsApp confirmation (optional)
You can turn on Confirm via WhatsApp before calling.
If this is enabled:
- the candidate first gets a Yes/No WhatsApp message
- Goodfit places the call only after the candidate confirms
Use this when you want candidates to opt in before receiving a call.
2) Call window
Set the time range when calls are allowed.
You can choose:
- start time
- end time
- timezone
- allowed weekdays
If a call falls outside the allowed window, Goodfit queues it for the next available slot.
3) Retry rules
You can also control what happens if the candidate does not complete the call:
- max retries
- retry delay
- what to do if there is no answer or the line is busy
- what to do if the call disconnects midway
This helps you balance candidate convenience with faster screening.
How to use multiple languages
Phone Interviews support multiple bot languages.
- The bot can switch if the candidate responds in one of the configured languages.
- The interviewer voice is chosen once and used across the interview flow.
This is especially useful for roles with multilingual candidate pools.
How to start using a Phone Interview in hiring
After saving the assessment:
1. attach it to the relevant stage in your hiring flow
2. move candidates into that stage
3. make sure each candidate has a valid phone number
4. send the invite or trigger the stage as part of your workflow
Goodfit will then handle the phone interview flow based on your phone settings.
Best practices
To get better completion rates:
- keep your intro message short and clear
- set calling hours that match candidate availability
- use WhatsApp confirmation if you want explicit candidate consent before calling
- enable more than one language when hiring across mixed-language regions
- verify candidate phone numbers before triggering the interview
Common issues to check
Candidate did not receive a call
Check:
- the candidate has a valid phone number
- the interview is set to AI Phone Interview, not web interview
- the current time falls inside the configured call window
- at least one allowed weekday is selected
Calls are not happening immediately
If the current time is outside your selected call window, calls are queued for the next available slot.
Candidate should confirm first on WhatsApp
Turn on WhatsApp confirmation in Phone settings.
When to contact support
Contact Goodfit support if:
- calls are not going out despite correct phone settings
- candidates are not receiving WhatsApp confirmation messages
- you need help choosing the right retry setup
- you want help configuring Phone Interviews for a large hiring workflow
When you contact support, please share:
- job name
- assessment name
- candidate name
- candidate phone number
- approximate time the call or confirmation was expected
How Goodfit measures candidate integrity
Understand the signals Goodfit uses to flag possible integrity issues during interviews and assessments, what each signal means, and when a case is escalated for review.
August Week 2
Psychometric reports that carry a written behavioural profile, a read against the role you're actually hiring for, and where the candidate ranks against everyone else who took it. Plus your teammates' busy time inside the scheduling dialog, AI interviews in Japanese and Arabic, a connection check that stops doomed interviews before they start, candidate flow for every job, a seat for the agencies who source for you, and a jobs list that finally remembers how you use it.